In an effort to reach out to new customers and existing customers with concerns, Hyundai Automotive CEO John Krafcik is going to host a live chat online tomorrow, February 17.
The live chat session will last one hour and you can log on and ask questions at HyundaiThinkTank.com. The website was created in November 2008 as a way to get consumers to respond the company and its products and brand. Currently, the website community has more than “700 members who either own a Hyundai vehicle or say they would consider buying one.”
According to Eileen Mahdi, the consumer insights manager for Hyundai Automotive, this is just the second in a series of monthly chats the automaker is going to host. The first chat session was held in January and features Michael Deitz, the product planner for the much talked about Hyundai Genesis sedan.
Hopefully, the chat sessions will make customers and potential customers feel more comfortable with the company and help the company connect with them. “We want to have a close connection with our customers so we can incorporate their feedback in all aspects of the business,” said Mahdi in an interview with Automotive News.
If you miss the chat or simply cannot log on during the event, you can always visit your Lansdale area Hyundai dealer and connect with them. They will listen to any concerns you may have as well and work hard to make you feel comfortable with the product you are considering buying.